Support
ヘルプ & FAQ
Global Container Network の使い方に関する短い回答 — 在庫掲載、RFQ、プロフィール、取引。
How do I list containers?
Register (Business recommended for sellers), open Sell / List container, fill in size, type, condition, location and price, then submit. Listings go to review before they appear publicly.
Why is my listing pending?
New listings start as Pending so our team can check quality and completeness. Completing your company profile usually speeds approval. You will see the status in your dashboard.
Do I need KYB to upload listings?
No. You can upload stock without full KYB documents. KYB / Verified is for trust (badge) and faster API publishing. A complete company profile still helps us review sooner.
What is the difference between Business and Private?
Business accounts are for companies (organization profile, KYB, team tools, API). Private accounts are for individual buyers/users. You can upgrade later if needed.
How do RFQs and quotes work?
Buyers post structured demand on the RFQ board. Suppliers submit comparable quotes. The buyer awards one offer to open a deal room.
How do deal rooms work?
After a listing proposal is accepted or an RFQ is awarded, both sides use the deal room for terms, chat and next steps. Full payment/release workflow is available on paid plans; Starter can still negotiate and close off-platform via chat.
How do I finish my company or personal profile?
Business: Dashboard → Company — add country/city, website, VAT or registration number and a short description. Private: complete your name and contact details in your account dashboard so sellers can reach you.
How do I verify email or reset my password?
After register you may receive a confirmation email — use the button inside. Forgot password: use “Forgot password” on the login page. Links expire for security; request a new one if needed.
Who do I contact for help?
Email am@globalcontainernetwork.com (or the support address shown in the footer). For listing uploads we can also help fill details for you — just reply with your stock.
まだサポートが必要ですか？
Reply to any platform email or write to us — we are happy to assist.